The confidentiality of the information transmitted by our customers is important to us. This is the reason why all the legal and technical measures are put in place to guarantee it.

Here are some of our confidentiality guarantees:

• confidentiality Commitment : A signed confidentiality agreement will be sent to you as soon as the debt collection agreement is initiated. This document, with legal value, commits us to recognize that all the files, documents and information communicated in any form whatsoever, and on the occasion of collaborative projects within the framework of the collection of one or more debts, contain confidential information (click here to view our confidentiality agreement model).
• Dedicated Collector : The authorized collectors within ACS EURL in charge of monitoring your collection file have access only to the data that they need in the context of the management of your account, the management of the customer account or of your case, or when it comes to legal action
• Data protection and confidentiality: Technical measures are implemented to guarantee the security and confidentiality of your data transmitted within the framework of a debt collection service. Among these measures: secure hosting of servers with a specialized service provider, control and filtering of data access: firewall, HTTPS encryption of information flows, and periodic backups of data.